Frequently Asked Questions

Some commonly asked questions regarding our services.
Do you use templates when creating a website?

All of the websites we design and develop are 100% custom-designed.  We don’t believe in creating cookie-cutter website designs or templates.

Do you provide copywriting and images for my website?

Copywriting:  Usually clients provide us all of the material they would like on their website, or we can extract a lot of it from an existing website (if any).  In a situation where you are unable to provide content for your website, we’ll have one of our professional writers create content for each of your pages.

Images:  We partner with several stock image databases and will pick out professional and licensed images for your website.  You can also pick out the images/photography that you like for your website.

What’s your turnaround time and how soon can my website launch?

Turnaround will depend on website requirements, complexity and how soon you can get us the information we need to deliver a complete and professional product.  Some websites can be completed in a week, while others can require months of work.  Average turnaround is 2 weeks.

What platforms do you use to build websites?

We use WordPress CMS to build websites.  WordPress is the most popular website platform nowadays due to it’s flexibility, and powerful yet easy to use back-end admin panel.  WordPress powers about 40% of websites built all over the world.

Will I be able to maintain my website after launch, or will you do that for us?

Option 1:  You can maintain and update the website yourself through an user-friendly admin panel.  We’ll provide you with all website login credentials after launch.

Option 2:  We can maintain the website for you through one of our monthly maintenance plans.  We take care of website security, routine website software updates, and more.

Will my website be set-up for SEO?

All of the websites we design and develop are built with best practices and without bloated or unnecessary code. This ensure your website is optimized for Search Engines as well as load speed on any device.

How do I promote my new website?

There a numerous digital marketing strategies that help with your website’s growth and visibility.  Here are some online marketing strategies that are effective in increasing your business’s exposure online:

Will my website be mobile-friendly?

Having a mobile-friendly (responsive) website is more important than ever.  We ensure every website we build looks and functions flawlessly on all types of devices.

What if I need help on my site down the road?

We’re only an email away!  We’ve been doing this for a long time and don’t plan on going anywhere anytime soon.

What payment terms and options do you offer?

We ask for a 50% deposit to get the ball rolling on your website project.  The remaining 50% is due after website completion and launch.  We accept PayPal as well as all types of credit and debit cards.

Do I have to be local to work with you?

Nope! We work with clients all over the world. All of the services we offer are digital and can be provided remotely.

Is this a contract based service?

Nope! We believe in earning your business month after month, so there’s no contract involved. You can cancel anytime you’d like but we ask you to let us know at least 1 week before.

How much time do I get for website edits/updates?

Each of our packages offer a different number of hours of website support and updates.

What’s the estimated turnaround after submitting a request for an update on my website?

Every website edit is different, however, we typically complete your requested update within just a few hours, if not immediately.

Can I submit website edits on weekends?

Yes, you can request an update on your site 24/7.

What type of website work is covered in your packages?

Pretty much anything related to your website. However, our packages don’t cover any custom programming work, such as API integrations or highly advanced coding work.

Why is it important that my site is always up to date?

It’s important that the latest updates are always applied on your site in order to protect against security threats and to ensure your website is always running smooth. Outdated plugins sometimes cause glitches or issues on your website.

How often will you update my website?

Each monthly maintenance plans offers a different number of updates each month. Please see our plans for more info.

What company do you use for website security?

We partner with Comodo to ensure the security of your website at all times.

Why is it important to have some type of security on my website?

Over the years, we’ve seen situations where websites are compromised and injected with malicious scripts that display inappropriate messages and images to your website visitors. We protect against this threat by integrating a powerful security firewall.

Does your service include a website firewall?

Yes, all of our packages include a strong firewall powered by Comodo.

Can you install an SSL certificate on my website?

Yes. We strongly recommend SSL protection, specially if you’re taking credit card payments on your website. You must purchase the SSL and we’ll perform the integration.

How much space do you offer when hosting my website?

As much space as your website requires – whether that be 80MB or 800MB.

Is your website hosting reliable and secure?

We partner with one of the premium hosting companies in North America to offer you 100% uptime, very fast load times and strong security.

Will I get access to my Cpanel if you host my website?

Yes, we can provide access to your website’s Cpanel while hosting on our servers.

Are there any contracts?

Nope! We believe in earning your business month after month, so there’s no contract involved. You can cancel anytime you’d like but we ask you to let us know at least 1 week before.

How do I provide you access to my social media accounts?

Most clients prefer to provide direct login credentials. We use a secure password management tool that allows you to enter your credentials on your end and we can retrieve once we’re ready to login to your social profiles. This eliminates the need to send this sensitive information via email.

Do you recycle or reuse content?

No, we never recycle of reuse material.  Everything we post on your social profiles is 100% unique and custom-made.

How will you know what to post?

Prior to posting anything on your social profiles, we learn about your business type, services or products, and target audience.  We only post material that we feel is suitable for your particular followers.

What types of content do you post?

We post a range of different content types, including graphics, images, phrases, infographics, videos and more.

What tools do you use to create graphics?

We use various different design tools and applications, including Adobe Photoshop and Adobe Illustrator.

What types of industries do you work with?

We work with all industries, with the exception of the adult and gambling industries, as well as unethical business types.

How soon after sign-up will you start posting content?

We can usually begin posting on your social profiles within 2-3 business days.  We take the first several days to ensure all of your accounts are in top-notch shape, learn a little about what you do and your target audience, and determine what types of posts/content would be most beneficial.

Do you post on weekends and holidays?

Yes, we post content 7 days a week and even on holidays.

How long does it take to set up a Google PPC campaign?

Initially setting up an effective PPC campaign can take anywhere from 2/3 days to over a week.  It’ll depend on several factors including:

  • Amount of keyword and competitor research that is needed
  • Industry/niche
  • Number of keywords
  • Types of ads that will be set up
  • Changes or tweaks needed on particular landing pages
  • And more
What types of ads are included in your PPC management fees?

We set up and manage your search engine, remarketing, display ads and more.  Every business is different and we custom-tailor your marketing  based on what will bring the best results (highest ROI).  For example, some businesses may benefit from search engine ads, while for others it makes sense to set up search engine and remarketing ads.

What do we have control over when running a PPC campaign?

PPC allows us flexibility and control over just about everything, including:  daily budget/spend, ad schedule, locations, types of devices and more.

How effective are PPC ads?

A properly set up PPC campaign is highly effective for most businesses.  We see ROIs as high as 1000%+ for certain industries.  We only make money if you’re making money, so we ensure your campaign is always performing at it’s best.

Can I change my marketing budget at anytime?

Yes, you can change your advertising budget at anytime though we recommend waiting until the end of your billing cycle.

What advantages does PPC marketing have over SEO?

PPC and organic positions (SEO) provide very similar metrics and conversion rates.  That said, we can set up a PPC campaign immediately and have it running within a few days, while SEO is a very long-term marketing strategy.  Additionally, PPC allows us more flexibility and control over who sees your ads and how your money is spent.

Are there any contracts or commitments?

No, we don’t tie you down to a contract.  We believe that if we’re delivering results and run a profitable campaign for you, you’ll stick with us regardless.